Delivery FAQ's

Q: How do I place a delivery order?

A: Delivery orders can easily be placed from our website. Fill your cart and go to checkout. Once at the checkout screen select delivery and Aeropay as the payment option. Fill in all of your information and make sure you select your address from the drop down where you enter your street address (google maps will try to guess your address as you are filling it out). Then select your desired date and time slot for delivery. Once it’s all filled out and you’ve uploaded your ID verification click “checkout”. A pop up from Aeropay will open so you can submit payment. Once completed you will get 2 email confirmations. One from Aeropay and one from Happy Days.

Q: What are your delivery hours and how long do I have to wait?

We offer free same day delivery to essentially all of Long Island, from the border of Nassau and Queens out to the Hamptons. Our delivery slots work in 2 hour intervals starting at 10am every day. In order to place your order for the next available slot the order must be placed at least 30 minutes prior to a delivery window’s start time. So if you would like your order to arrive between 10am-12pm then it must be placed prior to 9:30am. You can also order for a delivery window up to 3 days in advance. If you would like a call prior to delivery or would like to request a certain time within a window please leave your request in the notes and we will do our best to accommodate reasonable requests.

Q: I got a confirmation email through Aeropay but never heard anything else about my order. Where is my delivery?

A: We may not have received your order. Aeropay is a third-party payment provider similar to PayPal. You will never be charged until we complete a delivery so you do not need to worry about submitting an order again or calling us at 516-888-1505 x 3# or by emailing us at [email protected].

Q: What do we need upon delivery?

A: Someone over the age of 21 with a valid (non-expired) government issued photo ID must be present to accept your order. We need to see a physical copy and take a photo of the ID. Any digital copies will NOT be accepted, and we will not be able to complete delivery as we must comply with state regulations. Also, a signature is needed to record that the delivery was received by you.

Q: What is Aeropay and is it safe OR Why do I need to use Aeropay, can’t I pay with Cash?

A: Yes, Aeropay is safe, it is very similar to PayPal. It is a form of a pre-authorized digital payment bank to bank ACH. New York State regulations require that all delivery orders be pre-paid prior to us dispatching an order. Also, since cannabis is still federally illegal we are limited to certain bank to bank (ACH) transactions as card providers networks run on federal rails that strictly prohibit the purchase of any federally illegal goods. Trust us if we could accept other payment methods we would.

Q: Why does Aeropay state I have insufficient funds when I have more than enough money in my account?

A: Aeropay looks back within the last 3 days when it comes to funds verification and looks at what is the available balance vs any pending transactions. Since Aeropay is a third-party company they oversee any payment approvals. We can email our inside rep at Aeropay to see if they can run a manual refresh of the account balance. Once they confirm how/when we can process your order, we can give you a call back and let you know. In order to submit this request to AeroPay we need First and Last name, phone number associated with order, and order total so please have this ready when calling us or provide it in the contact us form or email.

Q: I can’t redeem certain discounts online. How can I use them for delivery?

A: While we wish everything was perfect in cannabis it still has its shortfalls on the developer and software side. While we are actively working on the solution, please leave your request for redemptions/discounts in the “Notes” section of the checkout page confirming what discount or redemption you would like to utilize. Our dispatch team will then update your order and payment amount prior to delivery.

Payment FAQ's

Q: Can you use a Credit Card?

A: While we would love to accept credit cards and digital payments since cannabis is still federally illegal we cannot accept them.

Q: I got a confirmation email through Aeropay but never heard anything else about my order. Where is my delivery?

A: We may not have received your order. Aeropay is a third-party payment provider similar to PayPal. You will never be charged until we complete a delivery so you do not need to worry about submitting an order again or calling us at 516-888-1505 x 3# or by submitting this form.

Q: What is Aeropay and is it safe OR Why do I need to use Aeropay, can’t I pay with Cash?

A: Yes, Aeropay is safe, it is very similar to PayPal. It is a form of a pre-authorized digital payment bank to bank ACH. New York State regulations require that all delivery orders be pre-paid prior to us dispatching an order. Also, since cannabis is still federally illegal we are limited to certain bank to bank (ACH) transactions as card providers networks run on federal rails that strictly prohibit the purchase of any federally illegal goods. Trust us if we could accept other payment methods we would.

Q: Why does Aeropay state I have insufficient funds when I have more than enough money in my account?

A: Aeropay looks back within the last 3 days when it comes to funds verification and looks at what is the available balance vs any pending transactions. Since Aeropay is a third-party company they oversee any payment approvals. We can email our inside rep at Aeropay to see if they can run a manual refresh of the account balance. Once they confirm how/when we can process your order, we can give you a call back and let you know. In order to submit this request to AeroPay we need First and Last name, phone number associated with order, and order total so please have this ready when calling us or provide it in the contact us form or email.

Q: I can’t redeem certain discounts online. How can I use them for delivery?

A: While we wish everything was perfect in cannabis it still has its shortfalls on the developer and software side. While we are actively working on the solution, please leave your request for redemptions/discounts in the “Notes” section of the checkout page confirming what discount or redemption you would like to utilize. Our dispatch team will then update your order and payment amount prior to delivery.

Loyalty FAQ's

Q: How do I view my Loyalty points?

A: Loyalty points and rewards can be viewed in the app or when logged in to our website. You can also ask a budtender when checking out if you have any points available.

Product FAQ's

Q: How do I know if you have a product in stock?

A: The easiest way to see what we have in stock is check our website or app. If a product shows up on the menu then we have it in-stock. You also can place an order on the menu to reserve the product(s).

Q: What is your return policy if I have a defective product?

A: If you are having an issue with a product please bring it back to the store so that we can troubleshoot it and exchange it if it's found to be defective. You can also call the store or complete this form and provide the product information so that we can provide troubleshooting steps for the specific product or schedule an exchange via delivery.