You can place an order by visiting our live menu on our website or App. Fill your cart and go to checkout. Once at the checkout screen select delivery and Aeropay as the payment option. Fill in all of your information and make sure you select your address from the drop down where you enter your street address (google maps will try to guess your address as you are filling it out). Then select your date and time slot for delivery. Once it’s all filled out and you’ve uploaded your ID verification click “checkout”. A pop up from Aeropay will open so you can submit payment. Once completed you will receive two email confirmations. One from Aeropay and one from Happy Days. The Happy Days email confirmation will be the main one to determine if your order has gone through to our side. If there is no email or text confirmation from Happy Days you can attempt to re-place the order or give us a call so we can investigate it. 

We offer free same day delivery to almost all of Long Island, from the border of Nassau and Queens out to the Hamptons. Our delivery slots work in 2 hour intervals starting at 10am every day. In order to place your order for the next available slot the order must be placed at least 45 minutes prior to a delivery window’s start time. So if you would like your order to arrive between 10am-12pm then it must be placed prior to 9:15am. You can also reserve a delivery window up to 3 days in advance. If you would like a call prior to delivery or would like to request a certain time within a window please leave your request in the notes section at checkout and we will do our best to accommodate reasonable requests. 

Did you also receive an email and/or text confirmation from Happy Days with your order number? If not, we unfortunately do not have your order. Aeropay is a third-party payment provider similar to PayPal. Please note that there is a rare glitch where Aeropay loses connection to the order when new accounts are being set up for Aeropay. You will never be charged until we complete a delivery so you do not need to worry about submitting an order again. If we do see your preauthorization, we can input your order manually but only if payment authorization is seen in our portal. If not, you can re-place your order and you will only get charged for what gets delivered. Aeropay gets a pre-authorization, we complete the transaction after we deliver to you. 

Someone over the age of 21 with a valid (non-expired) government issued photo ID must be present to accept your order. We need to see a physical copy and take a photo of the ID. Any digital copies will NOT be accepted, and we will not be able to complete delivery as we must comply with state regulations. A signature is also required to record that the delivery was received. These are NYS regulations that we need to comply with 

Since our developers still have not been able to get our menu to communicate point redemptions to our point of sale terminals please leave your request for point redemptions in the delivery notes confirming what point redemption you would like to redeem. Let us know how many points you would like to redeem, and dispatch will update our points and price of delivery on their end. We will manually adjust your payment amount prior to capturing the funds and this will be reflected in the receipt stapled to the delivery bag.

We drive standard vehicles for our deliveries. The big happy days van you see on social media is used for our events and marketing team but NOT for delivery. We drive unmarked vehicles where no one can dictate it is a delivery. As for discreet, we do offer discreet delivery. We follow any specific delivery instructions and the product comes in a black simple bag that only says “Happy Days” on each side but nothing else. If that is too much for you, specify in the delivery notes section for us to complete the delivery discreetly and we will put the items in an unmarked brown or black paper bag for you, so no one can even tell at all what is being delivered. You still need to be home to show us ID and sign for the package regardless of which bag it comes in, but we do our best to be quiet, simple and fast so everyone can move on with their day no matter where it gets delivered. 

We are very sorry to hear about your defective product. We understand the frustration but with all the products and different brands that we carry, sometimes these issues may occur. The easiest way to get a solution is to call Happy Days and dial ext. 103# during the greeting to get in touch with our dispatchers. If no one answers, we maybe on the other line so please visit https://happydaysli.com/customer-support/ OR email: [email protected] and explain the situation, dispatch will resply and be able to coordinate a successful exchange via delivery.