Hello, did you also receive an email confirmation from Happy Days? If not, we unfortunately do not have your order. Aeropay is a third-party payment provider similar to PayPal. Please note that there is an occasional glitch where Aeropay loses connection to the order when new accounts are being set up for Aeropay. You will never be charged until we complete an order so you do not need to worry about submitting an order again. We do apologize for this but, If we do see your preauthorization, we can input your order manually but only if payment authorization is seen in our portal. If not, you can re-place your order and you will only get charged for what gets delivered. Aeropay gets a pre-authorization, we complete the transaction after we deliver to you.